Everyone has to start somewhere. Some window cleaners learn the ropes on someone else’s crew and then go it alone. Some start their own business and run with it. I don’t think very many people walk into a window cleaning business with a full staff. Whether you go the sub-contract route or the employee route doesn’t matter for this conversation. What does matter is that it’s a big step. If you haven’t taken it yet, let me assure you that suddenly being responsible for putting food on someone else’s table and for paying someone else’s mortgage is scary. The pressure is on.

So, who do you hire? How do you know they won’t steal your customers? Or, worse, steal FROM your customers? How do you know they will work their butt’s off for your customer’s dollar, just like you? The answer is three-fold: Read more