Customer Service: Part 4 – Good Service Goals
The way we see it, there are a few main goals to work toward to achieve great customer service. These are specifically geared toward how we serve customers at Detroit […]
customer service
Customer Service: Part 3 – Good Service Mantras
Customer service became a topic of conversation at work recently, after I saw a great article on it in the most recent issue of American Window Cleaner magazine. Customer service […]
Customer Service: Part 2 – Fixing Bad Service
Over the past six months, I have been going through the process of buying a new house and moving. Along the way, I’ve had a mixture of both positive and […]
Customer Service: Part 1 – Why Focus on Good Service?
Whether you’re the one buying or selling services or products, you deal with some form of customer service everyday–probably several times a day–even if you’re just sitting at home on […]
The Importance of Thank You
Shoot! I missed it. January was National ‘Say Thank You Month’! Now, before you go off and roll your eyes about lame holidays, let’s think about this one for a […]
Answering the Call …
Ring, ring. Do you answer? Do you let it go to voicemail? Are you even home? Something as simple as the telephone ringing can pose several dilemmas for a small business owner. […]