Pure Water Maintenance and Storage
Buying a Pure Water system for your window cleaning business is a big decision. Once you’ve made that decision, how do you use and maintain it to guarantee the best […]
Jamie
Ugh! Freezing Cold, Freezing Soap
Soap, it’s one of the most important tools of the window cleaner. Professional window cleaning soap is specially designed for window cleaning, where other soaps may be less than ideal […]
Gloves! What’s the Difference?
As the temperature drops, you’re probably thinking about what gloves are the best to get you through the winter. But there are so many options to choose from! Which gloves […]
Customer Service: Part 5 – Ending on a Positive Note
Over the past few weeks we’ve discussed a number of topics relating to customer service. We’ve talked about what makes it good or bad, the state of customer service, mantras […]
Customer Service: Part 4 – Good Service Goals
The way we see it, there are a few main goals to work toward to achieve great customer service. These are specifically geared toward how we serve customers at Detroit […]
Customer Service: Part 3 – Good Service Mantras
Customer service became a topic of conversation at work recently, after I saw a great article on it in the most recent issue of American Window Cleaner magazine. Customer service […]