Customer Service: Part 3 – Good Service Mantras
Customer service became a topic of conversation at work recently, after I saw a great article on it in the most recent issue of American Window Cleaner magazine. Customer service […]
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Customer Service: Part 2 – Fixing Bad Service
Over the past six months, I have been going through the process of buying a new house and moving. Along the way, I’ve had a mixture of both positive and […]
Customer Service: Part 1 – Why Focus on Good Service?
Whether you’re the one buying or selling services or products, you deal with some form of customer service everyday–probably several times a day–even if you’re just sitting at home on […]
How to Conquer Hard Water Stains
Hard water stains are a common problem in areas with tap water that has a high concentrations of minerals, and particularly for homes without water softeners. Hard water stains can […]
Tips to Streak-free Windows
Window cleaners and home owners alike are always asking me what is the best soap for cleaning windows. Should I use a commercial soap or just dish soap? Is ammonia […]
Extend Your Reach (with a Waterpole)
One question I get a lot is how to reach higher than the 30 or so feet the longest aluminum extension poles reach. Whether it is to reach one awkward […]