Answering the Call …
Ring, ring. Do you answer? Do you let it go to voicemail? Are you even home? Something as simple as the telephone ringing can pose several dilemmas for a small business owner. […]
customer service
Window Cleaners | Remarkably Successful People 4
The last point about this fabulous article on highly successful people that we are going to cover deals with customer service again. Yes. Yes, it IS that important. We had […]
Window Cleaners | Remarkably Successful People 3
In our continuing series about this great article, I wanted to address another point about “what” we do for the customer. We are always taught that we are professional window […]
The Power of Biting Your Tongue
I once worked for a guy named Ed. He smoked cigars. Now, before you go thinking that what he does in his personal life is his own business … … […]
5 Tips to Great Customer Service
We all know what customer service is or, at the very least, we know when we aren’t getting it. What do you do as a window cleaner or as the […]